Shipping and Delivery Policy

Shipping / Delivery:

  1. Homeworth offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:
    1. courier; or
    2. self-collection from our Ormonde warehouse, the address for which is at the bottom of the website. (Place order as normal on the site using a collection coupon code, mention in order notes that you will be collecting & contact us via phone or whatsapp for a collection time before coming through)
  2. Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.
  3. Where it accepts your order subject to availability of the ordered products and receipt of your payment to us, Homeworth will deliver the Goods to you as soon as reasonably possible, the order processing time is normally between 3-5 working days. The mentioned time period is an estimate. Even in the case where the ordered item is not in stock and has to be procured we will process the order within no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). And if we are unable to deliver the Goods during the Delivery Period, we will notify you. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
  4. Once the order is processed by our warehouse, the courier is logged and the parcel is placed in our dispatches from where it is collected by the courier company. Our nominated local courier service providers are Fastway Couriers and The Courier Guy, both of whom deliver within South Africa within 7 days from dispatch, depending on the location and their delivery schedule. Both of these service providers offer shipment tracking online. Once the parcel has been picked up by the courier company, a tracking number will be issued and sent to you, it is then the customer’s responsibility to track the goods or to communicate with the courier company should the goods not arrive within the stipulated time period after the dispatch. Homeworth will not be held responsible for any delays originating from the courier company.
  5. Homeworth’ s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Homeworth is not responsible for any loss or unauthorized use of a product, after it has delivered the product to the physical address nominated by you.
  6. Occasionally, packages are returned to us undeliverable. In this event, every attempt will be made to contact you to make arrangements for re-shipment, the cost of which will be charged to you. Kindly insure you have provided correct physical delivery address and that someone is present to receive the parcel at your chosen delivery address and time.
  7. Every effort is made to ensure a successful delivery of quality products, but sometimes accidents do happen during the delivery process. The customer is responsible for inspecting all products on delivery and ensuring that the items are in good condition. Any items that have been broken or damaged must be noted on the waybill.

 

Fragile Items

  1. Fragile Items, such as appliances, glassware, etc., will not be insured by the courier. These items are instead insured by Homeworth. It is the customer’s responsibility to notify Homeworth in the event of broken or damaged goods being delivered.
  2. Should your items arrive broken or damaged, note the damage on the waybill at the time of delivery and refer to the Courier’s Conditions of Carriage below for further instructions.

 

 

Fastway Couriers

You can view the Fastway Couriers Conditions of Carriage here:

https://www.fastway.co.za/media/2382/fastway-couriers-conditions-of-carriage-april-2019.pdf

Please read through these conditions carefully.

 

The Courier Guy

You can view The Courier Guy Conditions of Carriage here:

http://thecourierguy.co.za/dnd/TCG_Terms_and_Conditions_Of_Trade.pdf

Please read through these conditions carefully.